General Conditions

These terms and conditions do not affect your statutory rights.  You must be over 18 years of age to place an order through this website.  In placing an order you are making an offer to purchase subject to these terms and conditions  , we will deem this a binding contract.  Each order will be a separate contract.  If we fail to enforce one or more of these terms and conditions, we do not waive our right to enforce any of those remaining.  The laws of Scotland shall govern any contract between us.  Any disputes will be resolved exclusively within the courts of Scotland.

Returns, Refunds & Replacements

You should inspect the goods when they arrive to ensure they are correct in type and quantity, and have arrived in good condition.  You may contact us at info@danscot.co.uk to inform us of any goods that are faulty, damaged or not required.

Goods are not required

Consumers – You may cancel your order within 3 working days after the day you receive the goods, without giving a reason.  You must inform us of your wishes by letter, fax or email, within this period.

Businesses and Sole Traders – You must inform us by letter, fax or email within 7 working days of receipt if you wish to return goods.  We reserve the right to charge you for all costs of carriage plus 20% of the value of the goods to cover our administration costs.

We will either arrange for the goods to be collected or request that you return them.  If we arrange collection we reserve the right to charge you for the carriage.  If we agree for you to return the goods, they must be returned to us within a further 7 days.  The goods should be returned in re-saleable condition, in their original packaging. 

Returns can only be accepted on perishable items if you have received the goods in faulty condition, and on sealed items (for example, audio or video recordings or computer software or supplies), if they have not been unsealed.

Goods have been damaged in transit

Consumers – You must inform us within 3 working days of receipt if you wish to claim a refund or replacement.  If you choose to be refunded and a delivery charge was made for your order, this will also be refunded.  If goods returned are not found to be damaged, the terms for ‘Goods are not required’ (as outlined above) will apply.

Businesses and Sole Traders – You must inform us within 3 working days of receipt if you wish to claim a refund or replacement.  If goods returned are not found to be damaged, they will be returned to you and we reserve the right to charge you for all carriage costs plus 20% of the value of the goods to cover our administration costs.

Goods are faulty or not of merchantable quality

You must inform us within 3 working days of receiving the goods if you wish to claim a refund or replacement.  The Procedure for making a claim under guarantee outside this period is detailed below.

Stock Issues

If you do not receive the type or quantity of goods ordered due to an error or omission on our part, we will arrange for the correct order to be delivered to you, usually within 3 business days, as stocks permit.

You must notify us within 3 working days of receipt if an order is incorrect or incomplete.  You must also ensure that any goods supplied in error or in excess of your order are returned in as-new re-saleable condition in their original unmarked packaging.  We reserve the right to charge you for any goods delivered in error, where you have not followed these conditions.

Goods are sold subject to availability.  If we do not supply the goods for any reason we will not charge you for these goods and we will refund any money already paid for the goods.  However, we will not be responsible for compensating you for any other losses which you may suffer if we do not supply goods.  If goods are not in stock we will inform you that they have been placed on backorder, and either agree a new delivery date or at your discretion remove the item(s) from your order.  In addition, you will have the right to cancel any backorder that has not yet been supplied, up until 2pm on the day prior to expected delivery.  We will refund any payment that has already been made for those goods and any delivery charges applicable, on the day of cancellation.  There will usually be no additional charge for delivery of backorders.

Delivery

We will generally deliver orders placed before 2pm, during normal business hours on the next working day, within the UK mainland only. You should allow 2-3 days for large items (e.g. furniture & machines) and 10 days for products shown on the site as ‘supplied to special order’.  It is not usually possible for us to arrange delivery on a weekend or bank holiday.

Where normal delivery is likely to be delayed by more than 5 days we will email or call you to arrange a convenient delivery date.  You should ensure someone is available to sign for your order.

Charges

• Standard Delivery is normally free on orders of £65.00 + VAT or more.
• Standard Delivery is a next day service commencing when last stock lead time is achieved, delivery will be £5.95 + VAT.

Ownership

You will become the owner of goods only once we have received payment in full for the goods and any delivery charges associated with the order.  We reserve the right of tracing, where goods have not been paid for in full.  Until title passes to the customer, Danscot Print Ltd reserves the right to repossess any such goods at any time and without hindrance from anywhere.  Retention of title will be upheld and redeemed in all instances where appropriate and without barter.  You will become responsible for the goods as soon as we have delivered them to you.  If you delay the delivery of goods to you, our responsibility for them ends at the time of the first attempted delivery.

Prices and Payment

The price you will pay for the goods is that which prevails at the time you place your order.  We reserve the right to change prices without prior notice, to reflect alterations in our suppliers’ prices and/or changes in taxes and duties. 

If prices on the web site are not correct due to any errors or omissions on our part, we will inform you of the correct price and you will have the right to amend or cancel your order.  In the case of a mistake (within the legal definition of the law of mistake), if the goods have already been delivered, we will give you an opportunity to return the goods and receive a full refund of the price and any delivery charges you have paid for the goods.  Prices shown are exclusive of value added tax (VAT) unless otherwise stated.  VAT of 17.5% will be added to all non-exempt items in your order.  Payment in UK pounds sterling will be required at the time of ordering, except where a credit account has been opened in which case payment must be received within 30 days of the date of invoice.  We reserve the right to charge interest at 3% per annum over the Bank of England minimum lending rate on any overdue account.

Information on our Web Site

Our web site may contain inaccuracies or typographical errors and we will not accept any liability for the accuracy of the information it contains.  Information may also be changed or updated without notice.  Nothing on danscot.co.uk shall be construed as a condition, warranty or representation.

If you buy goods that are unsuitable, based on incorrect specifications published on our website, we will accept their return and give a full refund of the price and any delivery charges you have paid for the goods.  You must notify us within 3 days after the day you receive the goods and ensure that they are returned in as-new re-saleable condition in their original unmarked packaging.  Returns can only be accepted on perishable items if you have received the goods in faulty condition, and on sealed audio or video recordings or computer software if they have not been unsealed.

Product Guarantees

Where a manufacturer supplies a guarantee specific to the product you have purchased, you must complete the product registration and contact the manufacturer directly in the event of product failure.  In most other cases we will replace goods that are faulty due to defects in materials or workmanship within 1 year of delivery, however replacement will be entirely at our discretion.  This does not affect your statutory rights.

Privacy

We are committed to protecting your privacy.  We will only use the information that we collect about you lawfully (in accordance with the Date Protection Act 1998 – registration PZ4578286) and according to the Which? Web Trader Code of Practice.

We collect the information you provide us while registering, ordering and from enquiries, to process and deliver your order, and to communicate with you.  We will never collect sensitive information about you without your explicit consent.  The information we hold will be accurate and up to date.  You can check the information that we hold about you by emailing us.  If you find any inaccuracies we will delete or correct them promptly.  If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may contact you from time to tome to inform you of special offers, and new products & services.